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    Reservation Access

    Client Portal

    Access to your reservation 24/7

    Make payments

    With our client portal, you’ll be able to pre-authorize a payment at any time. 

    View payment history

    You can view your payment history, which  shows you when your payments were made and your current balance.

    View reservation info

    You can view your invoice, including charges, payments, balance due and due date.

    Update credit card

    With our client portal you can securely update your credit card at any time from anywhere.  NOTE: Updating your credit card does not change the card being used for any future scheduled payments.  You must submit a payment pre-approval. 

    Authorize Payments, View Trip Itinerary, 

    Balance Due & Payment History

    To authorize a payment on your booking, please follow these simple steps once you are in your client portal. If you would like to pay with more than one credit card you can repeat the steps below to use another credit card for another payment. 

     

    • Trip Management
    • My Trips
    • Click "View" on the trip you want to make the payment on
    • Pre-approve payment
    • Select a credit card already in your profile or click 'Add a credit or debit card' to add a new one
    • Enter the amount you want charged (**You must enter the amount as 1234.56, NOT $1,234.56).   
    • Enter the date you want the payment charged
    • For your signature type your name in the Full Name box then either click 'Sign Name' OR you can sign your name with your finger (touch screen) or with your mouse.
    • Hit the Submit button


    Client Portal Login

    IMPORTANT:  If you try to log in to the portal and it doesn't work, simply email us and we will send you a reset link which will allow you to access the portal. 


    Note:  The portal only works after you have an active booking with us. 

    Update a Scheduled Payment

    If you have a future payment listed on your invoice and you would like to change the date, amount and/or the credit card being used for that payment, you'll need to pre-approve another payment and we will update the invoice.  (See info above on how to pre-approve a payment).  This is a manual process, so your invoice won't immediately reflect the updated payment info, but you can look at your invoice again in a few days and you should see the updated payment info. 


    NOTE:  To change the credit card your scheduled payment will be processed on, you can't just update your credit card in the portal.  You must submit an updated payment pre-approval.

    Payment Questions


    • How much do I owe on my cruise? How can I make a payment?

      Click on the Reservation Access link at the top of this website to access your reservation, view your balance and to authorize a payment.

    • My invoice shows a future dated payment. What is this?

      Most reservations will have the final payment automatically scheduled on the same card used for the deposit. We will send an email reminder about 30 days prior to the payment processing date and you can change the card used for the final payment by contacting us at least 3 days prior to the scheduled payment date. If you would like to make payments on your reservation prior to the scheduled payment please date click on the Reservation Access link at the top of this website to submit a payment pre-approval.

    • Can I make scheduled payments?

      If you would like to make scheduled payments, click on the Reservation Access link at the top of this website and enter the first payment you would like to make. In the comments section please enter the date and amount you would like additional payments made on that card. For example: You enter a payment of $200 for tomorrow and in the comments you put, make a $200 payment on the 1st of each month. Please note: If there is a final balance remaining on the final payment due date that payment will be automatically processed on that date on the same card.

    • Can I make payments on my reservation?

      Click on the Reservation Access link at the top of this website to pre-approve a payment. You can choose the date you want the payment made and you can enter future dated payments.

    • I don't use social media, how can I access the portal and make a payment?

      You won't be able to access the portal, but you can email us the trip, amount and date you want to pay and we will send you a secure link to provide your payment informaiton.

    • Why does my reservation show as paid if the final payment hasn't been made?

      Your booking is marked as paid in our system when we have your authorization to process your final payment. You can look on your invoice to see the amount, credit card being used and the date that charge is scheduled to be processed.

    • I'm a Canadian resident, why isn't there an option to select a province when submitting a pre-approved payment.

      This is a known issue, but you can select any US state and we will know what province you reside in.

    • Why is there a payment showing but the date is in the future?

      With new bookings we obtain your approval to process your final payment on the due date, so we schedule this in advance and it will be processed on the date listed.

    • I want to change the credit card used for the final payment, how can I do that?

      Click on the Reservation Access link at the top of this website. Then follow the instructions to pre-approve a payment and use your new credit card details. You can select any payment date as long as it's on or before the final payment due date. The invoice won't immediately reflect the updated payment info, but you can check back in a few days and your invoice should be updated.

    • I submitted a payment pre-approval as I have a new credit card. Why is the future dated payment still there on the old card?

      Click on the Reservation Access link at the top of this website. Then follow the instructions to pre-approve a payment and use your new credit card details. You can select any payment date as long as it's on or before the final payment due date. The invoice won't immediately reflect the updated payment info, but you can check back in a few days and your invoice should be updated.

    • When I pre-approve a payment what date will it be processed?

      We will process the payment on the date you request. On rare occasions it may be a day or two later, but never earlier.

    • I'm paying for another guests invoice, why can't I view it in my portal?

      With our portal, you can only view reservations that have your name assoicated with them. To make a payment on another guests reservation, please email us. For security reasons, please do not include any payment information in your email.

    • My final payment is listed as a future payment but I want to make a payment before that.

      Click on the Reservation Access link at the top of this website then submit a payment pre-approval. We will process that payment and we will adjust the final payment amount if there is a remaining balance.

    • I'm entering my payment, why won't let me submit it?

      The amount must be entered without any commas or dollar signs. Example: 1234.56, NOT $1,234.56

    • I would like to make a payment on my reservation, how can I do that?

      For our payment form, click here.

    Client Portal Help

    If you click the Client Portal link above and are unable to log in, please click here to email John. Please put Portal Activation in the subject line. You will receive a new authorization link within 24 hours, but usually much quicker. If you don't see the link in your email within 24 hours, please be sure to check your spam/junk mail folder. ​

    **IMPORTANT**  

    Please DO NOT share your authorization link with anyone, as this is specific to you. This includes sharing with the person on the reservation with you. Each person needs to have their own link. 

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